Privacy Policy

Privacy Policy

As the operators of EVA, Zhuhai AutoArk Intelligent Technology Co., Ltd.

[Zhuhai AutoArk Technology Co., Ltd.]****(珠海无界方舟智能技术有限公司) or one of its affiliates ("we") attach great importance to the protection of users' information and will diligently and prudently protect the security of users' information. When you register, login to and use (collectively, "use") the EVA website, the client terminal and applications provided by us from time to time (the aforesaid website, client terminal and applications are collectively, the "Platform") and related products, services and solutions (the "Services"), the information collected by us on your own initiative and the information generated in the course of your use of the Platform and related services as collected by us through automatic means are referred to as "user information", including but not limited to the personal information provided by users to the Platform. We will collect, use, store, transfer and protect your personal information in accordance with the relevant provisions in this Privacy Policy. We wish to introduce to you our method of processing your personal information through this Privacy Policy. Therefore, we recommend that you carefully read and understand all content in this Privacy Policy. CLAUSES EXEMPTING OR LIMITING LIABILITY AND OTHER IMPORTANT CONTENT WILL BE DRAWN TO YOUR ATTENTION IN ALL CAPITAL LETTERS, AND YOU SHOULD FOCUS ON READING THEM.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, WE ARE UNABLE TO PROVIDE YOU WITH COMPLETE SERVICES, AND YOU SHALL IMMEDIATELY CEASE TO USE THE PLATFORM AND RELATED SERVICES. WHEN YOU CHOOSE TO USE THE PLATFORM AND RELATED SERVICES, YOU SHALL BE DEEMED AS HAVING ACCEPTED AND APPROVED THAT WE WILL PROCESS RELEVANT INFORMATION ABOUT YOU IN ACCORDANCE WITH THIS PRIVACY POLICY.

These Policies shall apply to the activities of the visitors (hereinafter collectively referred to as the "developers") who visit, register with and log in the platform to the said activities.

If you use the Platform and services to create and publish chatting robots for other users of the Platform or users of external platforms (collectively, "End Users") or to integrate services on the Platform with your own applications, you shall provide services to End Users in your own name and act as a personal information data processor of End Users' personal information at this stage. Our relationship with you at this stage shall be governed by the EVA Data Processing Addendum.

I. How we collect and use personal information

1. Personal information collected and used directly by us

We collect user information proactively provided by you in the course of your use of the Platform and related services in the following scenarios and business activities, and user information generated in the course of your use of the Platform and related services collected by us through automatic means, including but not limited to the personal information provided by users to the Platform:

Please note that if any information cannot be identified to you alone or in combination with other information and is irrelevant to you, it is not your personal information in the legal sense. If your information can be identified to you alone or in combination with other information or is relevant to you, or we combine other personal information which cannot be linked with any particular personal information with other personal information, then during the combined use, such data will be handled and protected as your personal information in accordance with this Privacy Policy. It should be clarified that personal information does not include information processed anonymously.

1.1 Account Registration, Verification and Log-In

When you register or login to our products and relevant service, you may create an account through email address, bound with a telephone number, and we will verify your identity by sending a verification code to you, and you may perfect any online personal information (nickname, password) we collect to assist you to complete the registration. You may also fill in gender, birthday, region and other introductory information to complete your personal information.

1.2 While using the Platform and related services

(1) We are committed to providing you with safe and trustworthy products and using environments; providing high quality and reliable services and information is our core objective. In order to maintain the normal operation of our services and protect you or the legitimate interests of other users or the public from damage, we will collect any information necessary to maintain the safe and stable operation of our products or services.

(2) When you browse or use the Platform, in order to safeguard the normal operation and operational security of our website and services, prevent cyber-attacks and intrusion risk and identify more accurately any non-compliance of laws, regulations or EVA related agreements or service rules, we will collect your device information such as operating system type and operating system version number, IP address, browser type and browser version, time zone, language and web-browsing records. Please understand that this information is the basic information we need to collect in order to provide our services and guarantee the normal operation of our services and cyber security.

(3) To enable you to experience better and secure the services, we may record network log information, and the frequency of use, breakdown data, usage patterns, and related performance data relating to the Platform and services.

(4) When you create a Bot through the Platform, the information (mainly your instructions) that you input in order to create the Bot will be retained by the Platform.

(5) We may collect user inquiry records, breakdown records and troubleshooting process for users' faults (such as correspondence or call records) generated from your use of the Platform and related services. We will record and analyse such information in order to respond to your request for help in a timely manner and use for improving our services.

(6) You acknowledge and agree that, your contact information (i.e. email address) provided by us in the course of your use of the products and/or services may be sent to one or more of them in operation for purposes such as user messaging, identity verification, security verification, user experience research, etc.

(7) In accordance with applicable laws and regulations, we may apply technical processing to your personal information which renders it impossible to accurately identify an individual user, and conduct anonymized academic research or statistical analysis of the technical processed information (including using instructions you input in the process of creating the Bot) to continuously improve the speed and quality of recognition and response of algorithmic models, and to increase the intelligence of the services and the ability to understand your input.

We will seek your consent before using the information for any purposes other than those described in this Policy, or using information we have collected for a specific purpose for other purposes.

2. Personal Information we may Receive from Third Parties

Our affiliates and business partners will share your personal information with us in accordance with the law or agreement with you or with your consent in order to provide better, superior and more personalized service to you, or jointly provide services to you, or for the prevention of Internet fraud. We will use our best commercial efforts to safeguard the security of your personal information in a manner customary in the industry and as required by relevant laws and regulations and/or necessary for the authentication function of your personal information.

3. Change of the Purpose of Collection and Use of Personal Information

Please be aware that, as our business develops, the functions or services that we provide may be adjusted or changed. In principle, when new functions or services are related to functions or services that we currently provide, personal information collected and used will be directly or reasonably related to the original purpose of processing. In the circumstances not directly or reasonably related to the original purpose of processing, when we collect and use your personal information, we will again notify and explain to you by means of page prompts, interactive procedures and agreement confirmation in accordance with the requirements of laws, regulations and national standards, and obtain your consent.

4. Developer Data

You should understand that your developer data (including the personal information referred to therein) is different from the personal information described above, and will be processed as follows:

4.1 "Developer Data" means: (1) all data that you upload when you obtain or create a Bot by using the EVA functions/services (such as database information, plug-in/API information uploaded by developers, etc.), and (2) all data that is processed by EVA through the operation of your Bot after the release of the Bot, including all text, sound, video or image files and software, as well as data that is derived from your use of EVA products or services and that can be controlled and managed by the developer solely (such as configuration data, operation and maintenance data, etc.)

4.2 You are in full ownership of your developer data. As a neutral technical service provider, we will only process your developer data strictly in accordance with your instructions. Unless otherwise provided by laws or regulations, otherwise agreed pursuant to specific product rules or based on your request to provide technical assistance for you to troubleshoot or resolve technical problems, we will not access your developer data or make any unauthorized use or disclosure of your developer data.

4.3 You shall be responsible for the source and content of your developer data, and we advise you to exercise due diligence in determining the legitimacy of the source and content of data. You shall warrant that you have the right to use the platform and services to process such data, and such processing shall be in compliance with relevant laws and regulations, and shall not constitute any violation of laws or regulations, infringement or breach of any contract with a third party, nor shall data be used for any purpose in violation of laws or regulations. All consequences and liabilities arising from the violation of laws, regulations, department rules or state policies by the content of your developer data or your data processing behavior shall be borne by you alone.

4.4 Subject to the preceding paragraph, in respect of any personal information contained in the developer data, you shall perform the obligation to inform and obtain the separate consent from the relevant person (s) of the information in advance as required by law and ensure:

(1) Written explanation and confirmation of the sources of the personal information and the legitimacy thereof in the manner we require;

(2) Provide the scope under which it is authorized to process personal information, including the purpose of use, upon our request; The person (s) of personal information has consented to your use of the platform to process their personal information;

(3) If your use of the platform and related services is required to process personal information which is beyond the scope of the authorized to be processed by the person (s) of the personal information, you are responsible for obtaining the express consent from the person (s) of the personal information and providing us with written proof upon our request, within a reasonable period of time after provision of the personal information or prior to any processing by us of the personal information.

You understand and agree that unless the above conditions are satisfied, in addition to your other obligations imposed by law, you may not provide us with developer data containing personal information. If you fail to comply with the above obligations, or you fail to provide us with reasonably satisfactory evidence upon request, or we receive any report or complaint from the person (s) of the personal information, we have the right to unilaterally refuse to transmit relevant data about you (as the case may be, including by way of restricting relevant service functions, freezing, deregistering or revoking the account, etc.) or refuse to process relevant personal information or relevant data in accordance with your instruction. All liability arising therefrom shall be borne by you.

4.5 You understand and agree that we provide you with a free data hosting service for your developer data, but we have no obligation to store your data or information, and shall not be responsible for your efforts or the results of data storage.

II. USE OF COOKIES AND SIMILAR TECHNOLOGIES

Cookies and similar technologies are common and common technologies on the Internet. When you use the platform, we may use technologies to send one or more cookies or anonymous identifiers to your device in order to collect and store your account information, search history information and sign-in status information. Cookies and similar technologies can help you eliminate the need to repeatedly fill in specific information and type in search results, and can help us improve service efficiency, sign-in and response time.

You can reject or manage cookies through your browser settings. Please note, however, that if you disable cookies, you may not enjoy the best service experience and the availability of certain features may be affected. We undertake that we will not use your personal information collected through cookies or similar technologies for any purposes other than those described in this Privacy Policy.

III. HOW WE STORE PERSONAL INFORMATION

1. WHERE INFORMATION IS STORED

We store your personal information collected and generated in the course of domestic operations within the People's Republic of China in accordance with the laws and regulations. Currently, we will not transmit the above information overseas; if we transmit the above information overseas, it will strictly comply with relevant laws of China, regulatory policies and relevant countries of China.

2. STORAGE PERIOD

2.1 We will only retain your personal information for the period of time necessary for the purpose of providing the Platform and related services. You understand and acknowledge, however, that the necessary storage period may differ based on different services and the functionality required therefor. Our criteria for determining the storage period include:

(1) The length of time personal information is required to be retained for the purpose of completing the business, including providing services, maintaining corresponding transaction and business records in accordance with legal requirements, ensuring system and service security, responding to possible user inquiry or complaints and problem location, etc.;

(2) Longer retention period agreed by the user;

(3) Special requirements on the retention of personal information as required by laws, contracts or otherwise.

2.2 We retain the relevant information until you withdraw your authorization, delete or close your account. Longer than necessary, we will delete or anonymize your information, unless otherwise provided by laws and regulations.

IV. Partners Involved in the Process of Using Data and Personal Information Transferred and Publicized

1. PARTNERS INVOLVED IN USE OF DATA

1.1 Principles

(1) The principle of legality: the use of data involved in the process of cooperation with the partners shall have a lawful purpose and comply with the legal basis in compliance with the law. If the partners' use of information no longer comply with the principle of legality, the partners shall not use your personal information any longer or use such information on the basis of cooperation with the partners.

(2) The principle of appropriateness and least necessity. The use of data should have a proper purpose and only to the extent necessary to achieve the purpose.

(3) The principle of security and prudence. We will prudently evaluate the purposes for which the partners use data, make comprehensive assessment of the security capabilities of these partners and request them to comply with the cooperation legal agreement. We will conduct strict security monitoring of the software development kits (SDKs) and application programming interfaces (APIs) from which the partners obtain information in order to protect the security of data.

1.2 ENTRUSTMENT OF PROCESSING

For scenarios in which personal information is entrusted of processing, we will enter into relevant processing agreement with the entrusted partner in accordance with the laws and supervise the use of personal information by the entrusted partner.

1.3 JOINT PROCESSING

For scenarios in which personal information is processed jointly, we will enter into relevant agreements with the partner in accordance with the laws and specify their respective rights and obligations, so as to ensure the compliance with the relevant provisions of laws and protection of data security in the course of use of the relevant personal information.

1.4 SCOPE OF PARTNERS

If the specific functions and scenarios involve services provided by our affiliates or third parties, the scope of partners shall include our affiliates and third parties.

2. Situations in which personal information is subject to common data processing or data entrustment of processing

2.1 Certain specific modules or functions in the Platform and related service functions are provided by our partners. You understand and agree that if we cooperate with any partner, we will only provide them with your personal information to the extent that is necessary to provide the Services on a lawful, appropriate and necessary basis and we will endeavor to ensure that the use of your information by such partner complies with this Privacy Policy and other appropriate confidentiality and security measures that we require the partner to comply with, and undertake not to use your information for any other purposes.

2.2 THE USE OF DATA FOR SERVICE SECURITY AND ANALYSIS OF STATISTICS

(1) Ensuring security of use: We attach great importance to the security of account numbers and services. In order to protect your account numbers and property and those of other users, and to prevent your and our legitimate rights and interests from being illegally violated, we and our partners need to use necessary devices, account numbers and log information.

(2) Analysing service usage: In order to analyse the usage of our services and to improve the user experience, we and our partners need to have access to statistical data on your usage (crashes, recalls) that is not easily combined with other information to identify or correlate to your identity.

2.3 The payment function is provided to you by the third party payment institutions which work with us. The third party payment institutions will use your name, type of card and its number, expiration date, national identity card number and mobile phone number to provide this payment function. Such personal information is required for the payment function. Refusal to use such personal information will make it impossible for you to use the payment function, but will not affect the normal use of other payment functions.

3. TRANSFER OF PERSONAL INFORMATION

We will not transfer your personal information to any other third parties, except for the following circumstances:

3.1 Upon your written request, we will provide you with a means of transfer in accordance with the conditions specified by the national cyberspace administration authority.

3.2 We will transfer your personal information to other third parties after obtaining your express consent.

3.3 In the event of change of platform operators, merger, acquisition or bankruptcy liquidation of platform operators, if involving the transfer of personal information, we will notify you of the relevant circumstances in accordance with the law and require the new companies or organizations holding your information to continue to accept the binding of this Privacy Policy or continue to protect your information in accordance with a security standard no lower than that required herein; otherwise, we will require the company or organization to seek your authorization and consent again. In the event of bankruptcy and there is no data recipient, we will delete your information.

4. PUBLIC DISCLOSURE OF PERSONAL INFORMATION

4.1 In principle, we will not make public disclosure of your personal information unless with your express consent or disclosure is required by state laws and regulations.

(1) With your express consent or based on your active choice, we may make public disclosure of your personal information.

(2) To protect EVA users or the public against attacks, we may disclose personal information about you as required by applicable laws or EVA's relevant agreements or rules.

4.2 Exceptions to Authorized Consent

Please understand that, according to the laws, regulations and relevant national standards, collection and use of your personal information are not subject to your prior written consent in the following cases:

(1) in relation to the performance of our obligations under the laws and regulations;

(2) directly related to the security of the state and national defense;

(3) directly related to the public safety, public health or material public interest;

(4) directly related to criminal investigation, prosecution, trial and execution of judgment;

(5) in order to protect your or other people's life, property and other significant legitimate rights and interests, but it is difficult to get your authorization;

(6) your personal information that you disclose to the public on your own;

(7) it is necessary to sign and perform contracts based on the request of the person disclosing the personal information about you;

(8) your personal information collected from legally and publicly disclosed information, such as legal news reporting, government information disclosure or other channels;

(9) it is necessary to maintain the safe and stable operation of software and related services, such as discovering and dealing with malfunctions of software and related services;

(10) it is necessary to carry out legitimate news reports;

(11) it is necessary to carry out statistical or academic research for an academic research institution and in the public interest, the personal information contained in the results of academic research or description is de-identified when such results are provided to external parties;

(12) other circumstances prescribed by the laws and regulations.

Please note that, if the information cannot be identified solely or in combination with other information, it is not your personal information in the legal sense. If your information can be identified solely or in combination with other information, or if we combine other personal information with other data for which we do not have any specific personal information, such data, during the combined use, will be treated as your personal information and be protected in accordance with this Privacy Policy.

V. How do we protect the security of user information

1. We attach great importance to the security of user information. We will endeavor to take reasonable security measures (including technical and management measures) to protect your information and prevent improper use, unauthorized access, public disclosure, use, modification, damage, loss or disclosure of your information.

2. We will use such reasonable and feasible measures as encryption and anonymization which are not lower than common industry practices to protect your information, and use security mechanisms to minimize the possibility of malicious attacks on your information.

3. We will have in place a dedicated security department, security management system and data security process to protect your information security. We will adopt strict data use and access policies to ensure that only authorized personnel can access your information and carry out security audits on data and technology in accordance with relevant internal management policies.

4. Although all reasonable and effective measures have been taken and you have complied with the standards required by law, please understand that due to technological limitations and the possible existence of various malicious measures, it is not possible to always guarantee 100% security of information in the Internet industry, even if every effort has been made to strengthen security measures. We will strive to ensure the security of the information you provide to us. You acknowledge and understand that the systems and communication networks you use to access our services may give rise to issues due to factors beyond our control. Therefore, we strongly recommend that you take active measures to protect user information, including but not limited to using complex passwords, changing passwords regularly and not disclosing your account password and other confidential information to others.

5. We will make emergency response plans and start such plans immediately upon the occurrence of user information security incidents and endeavor to prevent the expansion of the influence and consequences of such security incidents. Once any user information security incident (leakage or loss) occurs, we will, in accordance with the requirements of the laws and regulations, immediately inform you of: the basic information and possible impacts of the incident, the measures we have taken or will take in response thereto, suggestions for prevention and reduction of the risks at your own discretion and the remedial measures to be taken. We will inform you of the relevant situations of the incident in a timely manner by means of push notice, mail, letter or text message. Where it is difficult to inform you one by one, we will publish an announcement in a reasonable and effective way. Meanwhile, we will also report the responses to user information security incidents in accordance with the requirements of relevant regulatory authorities.

6. We hereby specially remind you that, the measures on user information protection provided in this Privacy Policy only apply to the Platform and related services. Once you leave the Platform and related services, browse or use other websites, products, services and content resources, we have no ability and obligation to protect any information you submit in the software and websites other than the Platform and related services, no matter you log in, browse or use the above software and websites are based on the links or guides from the Platform or not.

VI. Management of Personal Information

We attach great importance to the management of personal information and protect your rights to access, copy, correct, supplement and delete your information and to revoke authorization or consent, cancel accounts, complaints and reports, etc., so that you have the ability to protect your privacy and the safety of your information.

1. Your Rights in the Activities of Personal Information Processing

1.1 If you or other competent person has any claim, demand or question relating to the exercise of personal information rights granted by applicable laws and regulations, you can contact us at contact@autoark.ai. We will review the issue or question as soon as possible and reply as soon as verifying your user identity.

2. Account Cancellation

You may cancel your account, after which you will no longer be able to access to the EVA Platform services. If you wish to only cancel your services through the EVA Platform (i.e., to delete all your developer and user data in relation to the Platform and inactivate services through the EVA Platform), you can contact us at contact@autoark.ai. You acknowledge and understand that such de-registration is irreversible and that after you de-register from the EVA Platform service, we will cease to provide you with any service and we will delete all information regarding your account or anonymize the relevant information, except where personal information is required to be retained by laws and regulations, and your end users may not be able to access and use the bot service provided by you through the EVA Platform technology. At the same time, you shall make sure you have properly protected the rights and interests of your end users regarding the bot and properly handled or waived up your payment rights and interests within the EVA Platform.

3. Withdraw or change the scope of your authorized consent

3.1 You understand and agree that certain functions may require basic personal information to be performed. In addition to the basic personal information collected for the purpose of fulfilling the business functions, with regards to the collection or use of additional personal information, you may choose to withdraw your authorization or change the scope of your authorization. You may also withdraw full authorization to continue to collect personal information by canceling your account.

3.2 You understand and agree that if you withdraw your consent or authorization, you will not be able to continue to use the services corresponding to such withdrawn consent or authorization, and your personal information will no longer be processed by the Platform. However, your decision to withdraw your consent or authorization shall not affect the processing of personal information previously carried out according to your authorization.

4. How to Obtain Copies of Your Personal Information

Upon your written request, we will provide you with copies of the following types of personal information: your basic data, user-identity information. Please note, however, that the copies of personal information we provide you are limited to the information we directly collect.

5. Constraining Automated Decision-making by Information System

In some business functions, we may make decisions only based on non-manual automated decision -making mechanisms, including information systems, algorithms etc. If such decisions significantly affect your lawful rights or interests, you are entitled to contact us at contact@autoark.ai to complain, and we will provide you with appropriate remedies, such as manual review of the results of independent decision-making or discontinuation of the use of automated decision-making mechanisms to make the relevant decisions.

6. Complaint and Report

You can make complaints or reports in accordance with our publicized system. If you think that your information rights may have been violated, or if you have any clues that your information rights may have been violated, you can contact us at contact@autoark.ai. We will verify your complaints and reports and feedback in time.

7. Responding to Your Requests

For security purposes, you may be required to provide a written request and otherwise prove your identity. We may ask you to verify your identity according to certain rules prior to processing your request. If you are not satisfied with the response, you can also make a complaint or report through the above channels.

For reasonable requests, in principle, we do not charge fees. However, some amount of cost will be charged by us for repeated requests outside reasonable limits on a case-by-case basis. We may refuse a request if it is gratuitous, technically demanding (for example, if it requires the development of a new system or a fundamental change in current practices), puts others' lawful rights and interests at risk, or is impractical (for example, relates to information stored on backup tapes).

You understand and acknowledge that we will not be able to respond to a request if:

(1) relates to the performance of our obligations under laws and regulations;

(2) directly relates to national security and the security of national defence;

(3) directly relates to public safety, public health or material public interest;

(4) directly relates to criminal investigation, prosecution, trial and enforcement of judgment;

(5) We have abundant evidence to prove that the person disclosing the personal information acts in bad faith or abuses his or her rights;

(6) The purpose of protecting material legitimate rights and interests such as the life and property of the person disclosing the personal information or other person, but it is difficult to obtain the personal information's consent;

(7) Responding to the request of the person disclosing the personal information will cause serious damages to the lawful rights and interests of the person disclosing the personal information or other person or organization;

(8) Matters relating to trade secrets.

8. Notice to You of Cessation of Operation

If we cease operation, we will stop collecting your personal information and will notify you of the cessation of operation in any commercially feasible form, such as one-by-one service or public announcement. In addition, we will delete or anonymize your personal information in our possession.

VII. TERM FOR USE BY MINORS

OUR SERVICES ARE PRIMARILY TARGETED AT ADULTS OR BUSINESSES. MINORS (UNDER THE AGE OF 18) SHOULD NOT CREATE AN ACCOUNT OR USE THE PLATFORM OR ITS SERVICES WITHOUT THE PRIOR CONSENT OF THEIR PARENT OR GUARDIAN. IF WE BECOME AWARE THAT A MINOR'S PERSONAL INFORMATION HAS BEEN COLLECTED WITHOUT THE PRIOR AND VERIFIABLE CONSENT OF THE LEGAL GUARDIAN, WE WILL SEEK TO DELETE THE RELEVANT INFORMATION AS SOON AS POSSIBLE.

VIII. Amendments and Notices to Privacy Policy

1. IN ORDER TO PROVIDE YOU WITH BETTER SERVICES, THE PLATFORM AND ITS RELATED SERVICES WILL BE UPDATED AND CHANGED FROM TIME TO TIME. WE MAY AMEND THIS PRIVACY POLICY FROM TIME TO TIME AND ANY SUCH AMENDMENTS SHALL FORM A PART OF THIS PRIVACY POLICY AND HAVE THE SAME EFFECT AS THIS PRIVACY POLICY. WE WILL NOT, HOWEVER, DIMINISH ANY OF YOUR RIGHTS UNDER THE PRIVACY POLICY CURRENTLY IN FORCE WITHOUT YOUR EXPRESS CONSENT.

2. WHENEVER THIS PRIVACY POLICY IS UPDATED, WE WILL PUBLISH THE UPDATED VERSION ON THE PLATFORM AND WILL REMIND YOU OF THE UPDATED CONTENT BY MAKING A POST ON THE OFFICIAL WEBSITE OR OTHER APPROPRIATE MEANS BEFORE THE UPDATED TERMS COME INTO FORCE, SO THAT YOU CAN KEEP YOURSELF INFORMED OF THE UPDATED VERSION. IF YOU CONTINUE TO USE THE PLATFORM AND RELEVANT SERVICES, YOU SHALL BE DEEMED TO HAVE AGREED TO ACCEPT THE AMENDED PRIVACY POLICY IN ITS ENTIRETY.

3. With regard to material changes, we will provide more conspicuous notices (including but not limited to email, short message, system message or special prompt on the browsing pages) to inform you of the specific changes in this Privacy Policy.

4. Material changes referred to in this Privacy Policy include but are not limited to:

(1) Material changes have taken place in our service model. For example, the purpose of processing personal information, the type of personal information processed and the method of using personal information, etc.;

(2) Material changes have taken place in our ownership structure and organizational structure and other aspects. For example, business adjustment, bankruptcy, merger and acquisition, etc.;

(3) Changes in the primary recipients of personal information transmission, transfer or public disclosure;

(4) Material changes in your rights to participate in the processing of personal information and the method of exercising such rights;

(5) Changes in our contact information and the channels of making complaints.

IX. Scope of Application

1. This Privacy Policy applies to the products, services and solutions made available on the Platform as well as other products, services or solutions which the Company may subsequently introduce from time to time as part of its services.

2. This Privacy Policy does not apply to the products or services (the "Third Party Services") provided to you through the Platform by third parties which have a separate Privacy Policy and which are not incorporated into this Privacy Policy. Your use of such Third Party Services (including any information containing personal information provided by you to such third parties) shall be governed by the terms of service and privacy policies of such third parties (other than this Privacy Policy), and relevant requests, complaints and reports shall be made through the personal information subject request and complaint mechanism established by such third parties. Please read the terms and conditions set forth by third parties carefully for details. Please properly protect your personal information and provide it to third parties only when necessary.

3. It should be specially noted that, as a user of the Platform, if you take advantage of the technical services of the Platform to provide services to your users (for example, provide end users with chat robots), you should agree on a privacy policy with your users by yourself. This Privacy Policy shall not serve as a substitute for the privacy policy between you and your users.

X. How to Contact Us

If you have any question, comment or suggestion concerning this Privacy Policy, please contact us at contact@autoark.ai, and we will reply to you promptly.